Peran Customer Service dalam meningkatkan Pelayanan pada Customer Grand Galaxy City dan Aplikasi Sedayu One City

Anggraeni, Astri (2024) Peran Customer Service dalam meningkatkan Pelayanan pada Customer Grand Galaxy City dan Aplikasi Sedayu One City. Diploma (D3) thesis, STIE Tri Bhakti.

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Abstract

Astri Anggraeni, This Field Work Practice Report entitled "The Role of Customer service in Improving Grand Galaxy City Customer service and the Sedayu One City Application" is one of the requirements to fulfill the Management Study Program course, Tri Bhakti College of Economics. The writing of this report was obtained from the results of the writer's internship at POM Grand Galaxy City. POM (Property Of Management) Grand Galaxy City is one of the largest areas in Bekasi which consists of various facilities such as entertainment centers, offices and various recreation areas. This report aims to understand the role of customer service in providing the best service to Grand Galaxy City customers as well as improving the IPL (Environmental Payment Fee) payment application, namely Sedayu One City. The report focuses on three problem formulations, namely, the role of customer service in improving services on the Sedayu One City application, the obstacles faced by customer service in creating advertisements for the Sedayu One City application and the solutions provided. The methods used in this fieldwork practice include interviews, observation and documentation. The results of this report are that the role of POM Gran Galaxy City customer service in improving the Sedayu One City application is very important because the large number of users on the Sedayu One City application can help in the long-term development and growth of the Sedayu One City application.

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