Nursalim, Syamsul (2025) [Laporan Magang] - Prosedur Administrasi pada Layanan Internet untuk Instansi Pemerintah pada PT. Telkom Witel Bekasi Karawang. STIE Tri Bhakti, Bekasi.
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Abstract
This internship was conducted at PT Telkom Witel Bekasi Karawang with the aim of understanding the completeness of administrative processes in ordering internet services for government institutions. In today’s digital era, systematic and well-organized administration is crucial to ensure effective service delivery and maintain trust with institutional partners, particularly government agencies. During the internship, the author was directly involved in several administrative stages, such as preparing the Price Quotation Letter (Surat Penawaran Harga/SPH), Work Order Letter (Surat Perintah Kerja/SPK), data entry into Telkom’s internal systems (MyTens and Finvue), and managing Agreement Government Service (AGS) documents. Data collection methods included direct observation, interviews, and document studies, while the analysis was conducted using a descriptive qualitative approach. The results show that the administrative system at Telkom operates effectively, characterized by structured procedures, complete documentation, and strong interdepartmental coordination. However, several challenges were identified, such as frequent document revisions, changes in government officials, and unresponsive points of contact (PIC). Therefore, improving digital administrative systems and strengthening communication management are key recommendations to overcome these obstacles.
Item Type: | Other |
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Uncontrolled Keywords / Kata Kunci: | Administrasi, Layanan Internet, Pemerintah, Telkom |
Subjects: | Manajemen > Manajemen Pemasaran Manajemen Manajemen > Manajemen Operasional |
Prodi: | S1 Manajemen |
Depositing User: | Syamsul Nursalim |
Date Deposited: | 20 Aug 2025 09:53 |
Last Modified: | 20 Aug 2025 09:53 |
URI: | http://repository.stietribhakti.ac.id/id/eprint/1684 |
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