[Laporan Magang] - Prosedur Administrasi pada Layanan Internet untuk Instansi Pemerintah pada PT. Telkom Witel Bekasi Karawang

Nursalim, Syamsul (2025) [Laporan Magang] - Prosedur Administrasi pada Layanan Internet untuk Instansi Pemerintah pada PT. Telkom Witel Bekasi Karawang. STIE Tri Bhakti, Bekasi.

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Abstract

This internship was conducted at PT Telkom Witel Bekasi Karawang with the aim of understanding the completeness of administrative processes in ordering internet services for government institutions. In today’s digital era, systematic and well-organized administration is crucial to ensure effective service delivery and maintain trust with institutional partners, particularly government agencies. During the internship, the author was directly involved in several administrative stages, such as preparing the Price Quotation Letter (Surat Penawaran Harga/SPH), Work Order Letter (Surat Perintah Kerja/SPK), data entry into Telkom’s internal systems (MyTens and Finvue), and managing Agreement Government Service (AGS) documents. Data collection methods included direct observation, interviews, and document studies, while the analysis was conducted using a descriptive qualitative approach. The results show that the administrative system at Telkom operates effectively, characterized by structured procedures, complete documentation, and strong interdepartmental coordination. However, several challenges were identified, such as frequent document revisions, changes in government officials, and unresponsive points of contact (PIC). Therefore, improving digital administrative systems and strengthening communication management are key recommendations to overcome these obstacles.

Item Type: Other
Uncontrolled Keywords / Kata Kunci: Administrasi, Layanan Internet, Pemerintah, Telkom
Subjects: Manajemen > Manajemen Pemasaran
Manajemen
Manajemen > Manajemen Operasional
Prodi: S1 Manajemen
Depositing User: Syamsul Nursalim
Date Deposited: 20 Aug 2025 09:53
Last Modified: 20 Aug 2025 09:53
URI: http://repository.stietribhakti.ac.id/id/eprint/1684

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