Prosedur Pelayanan Administrasi Penagihan di Departemen Konstruksi pada PLN (UP3) Kota Bekasi

Wardaya, Hana Chairunisa (2025) Prosedur Pelayanan Administrasi Penagihan di Departemen Konstruksi pada PLN (UP3) Kota Bekasi. Diploma (D3) thesis, STIE Tri Bhakti.

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Abstract

This Field Internship Report is entitled "Billing Administration Service Procedures in the Construction Department at PLN (UP3) Bekasi City." The objective of this activity is to understand the flow of billing administration service procedures, identify obstacles encountered, and understand the company's improvement efforts. The methods used include direct observation, documentation, and literature review. The results of the internship indicate that billing administration procedures are implemented through several stages, including receiving vendor files, checking document completeness, validation and signatures from authorized officials, and archiving. However, implementation still faces obstacles, including late submission of documents from vendors, incomplete documents, suboptimal coordination between departments, limited administrative staff, and minimal use of digital technology. These obstacles impact the effectiveness and timeliness of the billing administration process. Suggestions include increasing the use of digital systems, developing clear SOPs, increasing human resources, training employees, and strengthening interdepartmental coordination. This will enable billing administration services to be more effective and efficient, and support the smooth operation of the project.

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