[Laporan Magang] - Prosedur Pelayanan Informasi dan Konsultasi bagi Masyarakat di Mal Pelayanan Publik (MPP) Kota Bekasi

Ardiyan, Nabila (2026) [Laporan Magang] - Prosedur Pelayanan Informasi dan Konsultasi bagi Masyarakat di Mal Pelayanan Publik (MPP) Kota Bekasi. STIE Tri Bhakti, Bekasi.

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Abstract

Public service is the government's responsibility to meet the needs of the community through effective, efficient, and transparent services. The Bekasi City Public Service Mall (MPP) is an integrated service center that integrates various agencies in one location. However, in its implementation, several obstacles are still encountered, such as a lack of public understanding of service requirements, limited quotas for certain services, applicants processing services that are not available at the MPP, and a lack of information regarding the operating hours of certain services. This internship report aims to describe the information and consultation service procedures, identify the obstacles encountered, and explain the efforts made to overcome them. The methods used are observation and literature study. The results of the internship activities indicate that the information and consultation service procedures have been carried out systematically, starting from providing information, checking requirements, taking a queue number, and serving at the counter of the relevant agency. Efforts made include checking requirements, implementing an online queue system, providing information regarding quotas and service operating hours, and directing the community according to their service needs. Based on results, it can be concluded that the information and consultation service procedures at the Bekasi City MPP have been running well, but there is still a need to improve the delivery of information to the community to make services more effective and efficient.

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