[Laporan Magang] - Proses Administrasi Dokumen Berita Acara Siap Operasi dalam Aktivasi Layanan ASTINet pada Divisi Business Service di PT Telkom Indonesia Wilayah Telekomunikasi Bekasi-Karawang

Nugraha, Albertus Agung Edmund (2026) [Laporan Magang] - Proses Administrasi Dokumen Berita Acara Siap Operasi dalam Aktivasi Layanan ASTINet pada Divisi Business Service di PT Telkom Indonesia Wilayah Telekomunikasi Bekasi-Karawang. STIE Tri Bhakti, Bekasi.

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Abstract

This Internship Program was conducted at PT Telkom Indonesia Bekasi–Karawang Telecommunication Region in the Business Service Division with the objective of understanding the administrative process of the Berita Acara Siap Operasi (BASO) document in ASTINet service activation. Proper document administration plays an important role in supporting the smooth delivery of business customer services. During the internship, the author was involved in several administrative activities, including preparing BASO documents, validating service data through the ORACLE system, digitizing and uploading documents, updating service status, and preparing service data recapitulation reports. Data were collected through observation, interviews, documentation, and active participation, while the analysis was conducted using a descriptive qualitative approach. The results indicate that the BASO administration process has been implemented in a structured manner and supported by a digital administrative system. Several challenges were identified, including the slow performance of the ORACLE system, delays in document approval, and customer data changes that required document revisions. Coordination with field supervisors and related parties was one of the efforts undertaken to address these challenges.

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