[Laporan Magang] - Faktor-faktor Tunggakan Tagihan Pelanggan dan Prosedur Penanganan Keluhan Pelanggan pada PT Telekomunikasi Indonesia Tbk Area Kranji

Wijayanti, Erna Novita (2023) [Laporan Magang] - Faktor-faktor Tunggakan Tagihan Pelanggan dan Prosedur Penanganan Keluhan Pelanggan pada PT Telekomunikasi Indonesia Tbk Area Kranji. STIE Tri Bhakti.

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Abstract

The purpose of this internship can help ease the operational activities of agencies in carrying out work. . The methods used in this research include literature research, observation, and interviews with informants. In PT Telekomunikasi Indonesia Tbk Kranji Area, managing relationships with customers who experience payment arrears is critical for business. Factors in arrears for Indihome service payment bills by customers are financial problems, service dissatisfaction, billing misunderstandings, and negligence. Procedures for handling customer complaints such as slow connection and service termination. It is important to ensure that complaints handling procedures are carried out properly, clearly and thoroughly to increase customer satisfaction and improve the company's reputation.

Item Type: Other
Uncontrolled Keywords / Kata Kunci: Customer Relationship Management, Tunggakan, Manajemen Keluhan
Subjects: Manajemen
Manajemen > Manajemen Sumber Daya Manusia
Prodi: S1 Manajemen
Depositing User: Sri Subiyanti
Date Deposited: 06 Nov 2023 04:01
Last Modified: 06 Nov 2023 04:02
URI: http://repository.stietribhakti.ac.id/id/eprint/732

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