[Laporan Magang] - Penerapan Teori Manajemen dan Kualitas Pelayanan dalam Pengelolaan Data Kepesertaan di BPJS Kesehatan Cabang Bekasi

Fadilah, Nur (2024) [Laporan Magang] - Penerapan Teori Manajemen dan Kualitas Pelayanan dalam Pengelolaan Data Kepesertaan di BPJS Kesehatan Cabang Bekasi. STIE Tri Bhakti, Bekasi.

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Abstract

The Practical Field Work Report Of The Management Study Program At The Tri Bhakti College of Economics is entitled “Application of Management Theory and Service Quality in Managing Membership Data at BPJS Health Bekasi Branch” and has a problem formulation, namely How to apply management theory (planning, organizing, actuating, controlling) in managing participant data at BPJS Health Bekasi Branch and how to apply service quality theory (tangible, reliability, responsiveness, assurance, empathy) in telecollecting tasks. The tasks that must be carried out during this internship include inputting membership data, scanning event reports, sorting data on inactive business entity participants, telecollecting, inputting work unit data, and creating work unit letters. By applying the BPJS Health Bekasi Branch management theory, you can ensure that membership data management is carried out efficiently, accurately and in accordance with the general health service needs of the community. And by applying service quality theory in telecollecting, it can improve participant experience, strengthen trust, and ensure that the administrative services provided run effectively and are of high quality. It is hoped that the results of this Field Work Practice Report will provide valuable insight for BPJS Health in increasing understanding of the importance of management theory and service quality in managing membership data at BPJS Health.

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