Penerapan Kualitas Pelayanan di PT.Idrati Megatama Asian

Fazriah, Nurul (2024) Penerapan Kualitas Pelayanan di PT.Idrati Megatama Asian. Diploma (D3) thesis, STIE Tri Bhakti.

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Abstract

Nurul Fazriah, The Field Work Practice Report titled "Implementation of Service Quality at PT. Idrati Megatama Asian" from the Management Study Program, Tri Bhakti School of Economics, focuses on a specific problem statement: how service quality is implemented at PT. Idrati Megatama Asian. The research was conducted at PT. Idrati Megatama Asian, a company operating in various fields, primarily specializing in Laboratory Equipment Sales (Measurement, Testing, Survey, and Display), AIM Services (Automation, Integrating, Monitoring), and Service and Maintenance. The research methods employed include active participation, observation, and interviews. PT. Idrati Megatama Asian follows a series of Standard Operating Procedures (SOPs), beginning with customer service aimed at ensuring customer satisfaction.

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