[Laporan Magang] - Prosedur Layanan Internet bagi Instansi Pemerintah pada PT Telkom Witel Bekasi-Karawang

Helzinki, Vallensia (2026) [Laporan Magang] - Prosedur Layanan Internet bagi Instansi Pemerintah pada PT Telkom Witel Bekasi-Karawang. STIE Tri Bhakti, Bekasi.

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Abstract

This Internship Program was conducted at the Government Service Division of PT Telkom Indonesia Witel Bekasi-Karawang. The main problems identified in the implementation of internet service procedures for government institutions were the potential duplication of Berita Acara Siap Operasi (BASO) and Berita Acara Deactivate Order (BADO) documents due to the manual verification of digital archives, as well as the lack of integration between the MyTens and Carent platforms, which required manual data reconciliation. This internship aimed to understand the internet service procedures for government institutions and identify the obstacles encountered during their implementation. The methods employed included active participation, observation, interviews, documentation, and literature review. The results showed that the internet service procedures had been implemented in accordance with the company's established procedures, including the preparation of Surat Penawaran Harga (SPH), Berita Acara Kesepakatan Harga (BAKH), Berita Acara Siap Operasi (BASO), and Berita Acara Deactivate Order (BADO) documents, document archiving, field visits, uploading Account Manager activity reports to the MyTens platform, monitoring project progress, and updating customer data based on information from the MyTens and Carent platforms. It can be concluded that the procedures have been implemented properly; however, their effectiveness could be improved through the development of a digital archiving system and the integration of the MyTens and Carent platforms.

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