[Laporan Magang] - Prosedur Pembukaan Rekening Tabungan Calon Nasabah pada PT Bank Mandiri Taspen (KC Bekasi)

Suciastuti, Annisa (2026) [Laporan Magang] - Prosedur Pembukaan Rekening Tabungan Calon Nasabah pada PT Bank Mandiri Taspen (KC Bekasi). STIE Tri Bhakti, Bekasi.

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Abstract

The internship program organized by STIE Tri Bhakti aims to provide students with the opportunity to gain a better understanding of the professional work environment and proper workplace practices. It is intended to develop students' skills and enable them to apply the knowledge they have acquired to solve problems encountered in the workplace. In addition, the internship provides practical work experience while fostering discipline and responsibility. The internship was conducted from March 6 to May 8, 2026, at Bank Mandiri Taspen Bekasi Branch Office. During the internship, the intern was assigned to the Business Service division, with responsibilities including collecting, inputting, and interpreting data related to pension payment processes. This internship report discusses the Procedure for Opening Savings Accounts for Prospective Customers at PT Bank Mandiri Taspen (Bekasi Branch Office). PT Bank Mandiri Taspen is a banking company and a subsidiary of PT Bank Mandiri (Persero) Tbk and PT Taspen (Persero). The company focuses on providing banking services for retired civil servants and military personnel in Indonesia. It has an organizational structure consisting of various divisions, including Business, Finance, Risk & Operations, IT & Digital, and Compliance & Control. The research methods used in this report include documentation and literature study. The procedure for opening a savings account at Bank Mandiri Taspen (Bekasi Branch Office) has been implemented in accordance with the company's Standard Operating Procedures (SOP), starting from receiving prospective customers, checking the completeness of required documents, entering customer data, verifying customer identity, and activating the account. As a result, the account opening process can be carried out effectively and efficiently. The report is also supported by references and appendices.

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