[Laporan Magang] - Monitoring Mitra Ritel dalam mendukung Kualitas Pelayanan pada PT Jendela Prima Indonesia

Baji, Nurliana De (2026) [Laporan Magang] - Monitoring Mitra Ritel dalam mendukung Kualitas Pelayanan pada PT Jendela Prima Indonesia. STIE Tri Bhakti, Bekasi.

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Abstract

The internship was conducted at PT Jendela Prima Indonesia in the Finance Division from April 6 to June 30, 2026. The internship aimed to examine the implementation of retail partner monitoring as part of the company's operational supervision and to analyze its role in supporting service quality. The methods employed during the internship consisted of observation and interviews. Observation was carried out through direct involvement in the company's operational activities, while interviews were conducted with employees and retail partners during the monitoring process. In addition, the author participated in various operational activities that supported the learning process throughout the internship. The monitoring of 17 retail partners generated valuable feedback regarding their experience in using the MILI application, particularly concerning system response time and the consistency of transaction processes under certain operational conditions. These findings provided the company with valuable input for evaluating and improving its system, as well as continuously enhancing the quality of services provided to its retail partners. Therefore, retail partner monitoring serves as an essential operational supervision activity that supports the continuous improvement of service quality at PT Jendela Prima Indonesia.

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