[Laporan Magang] - Implementasi Mutu Pelayanan Jasa di Kantor Notaris Hasian Mananda Simorangkir, S.H., M.Kn

Helenna, Valeria (2025) [Laporan Magang] - Implementasi Mutu Pelayanan Jasa di Kantor Notaris Hasian Mananda Simorangkir, S.H., M.Kn. STIE Tri Bhakti, Bekasi.

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Abstract

Internship Report from the Management Study Program, Department of Economics, Tri Bhakti College of Economics with the title "Implementation of Service Quality at the Notary Office of Hasian Mananda Simorangkir, S.H., M.Kn." has attempted to fulfill the dimensions of service quality (tangibles, reliability, responsiveness, assurance, and empathy). However, it was found that customer complaints, especially related to the long waiting time for the document creation process (25% of the total complaints) and the inconsistency of client data (15% of the total complaints), indicated a significant gap in the reliability and responsiveness aspects. with the formulation of the problem How is the implementation of service quality applied at the Notary Office of Hasian Mananda Simoranngkir, How is the impact of client complaints on the operations and reputation of the Notary Office of Hasian Mananda Simorangkir with the Internship Method used including direct work practice, documentation and literature study.

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