Aktivitas Front Desk Agent di dalam Departement Front Office pada Hotel Versa Bekasi

Raihan, Ahmad (2025) Aktivitas Front Desk Agent di dalam Departement Front Office pada Hotel Versa Bekasi. Diploma (D3) thesis, STIE Tri Bhakti.

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Abstract

This Field Work Report aims to identify the activities of Front Desk Agents in carrying out procedures within the Front Office Department at Hotel Versa Bekasi, as well as to identify the obstacles encountered and their solutions. The methods used in this Field Work Report are observation, interviews, and documentation. The results of this Field Work Practice show that Front Desk Agents play an important role in handling reservations, check-in and check-out processes, managing guest data, and maintaining the cleanliness of the work area in accordance with procedures established by hotel management. The obstacles encountered include reservation system disruptions, data inconsistencies, and communication problems between departments. The solutions to overcome these obstacles are to implement routine reservation data checks, improve communication through WhatsApp groups, and provide internal training. This Field Work Practice Report is useful for improving operational work efficiency and service quality as well as strengthening the hotel's image in the eyes of customers.

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