[Laporan Magang] - Prosedur Layanan Pembuatan Surat Penawaran Harga (SPH) dan Berita Acara Deaktivasi Order (BADO) pada Produk Astinet di PT. Telkom Witel Bekasi Karawang

Ramadhani, Haya Zharifah (2026) [Laporan Magang] - Prosedur Layanan Pembuatan Surat Penawaran Harga (SPH) dan Berita Acara Deaktivasi Order (BADO) pada Produk Astinet di PT. Telkom Witel Bekasi Karawang. STIE Tri Bhakti, Bekasi.

	Text HALAMAN DEPAN.pdf Download (8MB)
	Text BAB I.pdf Restricted to Registered users only Download (1MB) | Request a copy
	Text BAB II.pdf Restricted to Registered users only Download (1MB) | Request a copy
	Text BAB III.pdf Restricted to Registered users only Download (2MB) | Request a copy
	Text BAB IV.pdf Restricted to Registered users only Download (150kB) | Request a copy
	Text DAFTAR PUSTAKA.pdf Restricted to Registered users only Download (782kB) | Request a copy

Abstract

Digital transformation in customer service at PT Telkom Indonesia requires administrative processes that are fast, accurate, and well documented. In practice, the preparation of the Price Quotation Letter (Surat Penawaran Harga/SPH) and the Order Deactivation Report (Berita Acara Deaktivasi Order/BADO) for Astinet products requires well-structured procedures to minimize administrative errors, accelerate service delivery, and ensure compliance with the company’s standard operating procedures. This internship report aims to describe the service procedures for preparing SPH and BADO for Astinet products at PT. Telkom WITEL Bekasi Karawang. The methods employed include direct observation of work activities, interviews with field supervisors and related employees, and literature review to support the analysis. The results indicate that the SPH preparation process consists of identifying customer requirements, preparing quotations, verifying data, and obtaining approval before submission to customers. Meanwhile, the BADO serves as an official document to validate the service deactivation process in accordance with company procedures. The implementation of these procedures improves administrative accuracy, facilitates coordination among departments, and supports effective, efficient, and standardized customer service at PT. Telkom Indonesia.

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