[Laporan Magang] - Pelaksanaan Bimbingan Teknis Online untuk Pengembangan Sumber Daya Manusia (SDM) pada Instansi Balai Teknologi Air Minum (BTAM) Kota Bekasi

Setiawan, Muhammad Fadhiel (2025) [Laporan Magang] - Pelaksanaan Bimbingan Teknis Online untuk Pengembangan Sumber Daya Manusia (SDM) pada Instansi Balai Teknologi Air Minum (BTAM) Kota Bekasi. STIE Tri Bhakti, Bekasi.

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Abstract

In today's digital era, the use of technology is key to improving the quality of human resources (HR) in various agencies, including the public service sector. The Bekasi City Drinking Water Technology Center (BTAM) is one of the government agencies that has adopted a digital approach in implementing online Technical Guidance (Bimtek) activities to improve the competence of its employees, especially in the customer relations unit. This Field Work Practice (PKL) activity was carried out for two months, from May 2, 2025 to July 2, 2025. Interns were placed in the Technical Guidance field and were directly involved in the participant administration process, training implementation, and evaluation of the results of the Bimtek. Bimtek activities were held twice a month, each attended by 20 participants, with a total of ±900 participants per year. During the implementation of the PKL, several obstacles were found, including delays in the collection of work certificates by participants and internet network disruptions that hampered the smooth running of online training. However, the Bimtek activities continued to take place in a structured manner and had a positive impact on improving employee competence. This activity shows that digital-based training can be an effective strategy in developing human resources in government agencies, as long as it is supported by good technical management and adequate infrastructure support.

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