[Laporan Magang] - Proses Pelaksanaan Payment Collection pada PT. Telkom Indonesia Bekasi Karawang

Siallagan, Edward Winston (2025) [Laporan Magang] - Proses Pelaksanaan Payment Collection pada PT. Telkom Indonesia Bekasi Karawang. STIE Tri Bhakti, Bekasi.

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Abstract

This internship report aims to determine and analyze the payment collection process at PT Telkom Indonesia Witel Bekasi Karawang. Payment collection activities are an important part of the company's receivables management, which has a direct impact on the company's cash flow and financial health. The method used in this study is a descriptive method with a qualitative approach, through direct observation, interviews with related staff, and documentation studies. The results of the study indicate that the payment collection process at PT Telkom Indonesia already has a fairly good system and procedure, but there are still several obstacles such as late payments from customers and lack of effective communication between the collector team and customers. Therefore, the company is advised to increase the use of technology in the billing system and strengthen communication strategies and customer relations to reduce bad debts.

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