[Laporan Magang] - Penerapan Prosedur Pelayanan Kasir pada PT. Teras Jahe Nusantara Cabang Galaxy

Salsabila, Salwa (2026) [Laporan Magang] - Penerapan Prosedur Pelayanan Kasir pada PT. Teras Jahe Nusantara Cabang Galaxy. STIE Tri Bhakti, Bekasi.

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Abstract

The purpose of writing the Internship Report for the Management Study Program at Tri Bhakti College of Economics titled “Cashier Operational Service Procedures at PT. Teras Jahe Nusantara Galaxy Branch” is to fulfill one of the courses in the Management internship program.This report was prepared based on the author's internship experience at PT. Teras Jahe Nusantara in the cashier department. In the company's operational activities, the cashier position plays a crucial role in serving customer needs, processing sales transactions, and preparing daily financial reports. Problems encountered during the internship included errors in order input, delays in communication between cashiers, kitchen staff, and baristas, discrepancies between transaction records and physical cash during cashier closing, and limited availability of change for cash transactions. The methods used in preparing this report were field studies through observation and direct work practice, as well as literature studies by reviewing various references related to operational management and customer service. The analysis showed that the cashier operational procedures at PT. Teras Jahe Nusantara have been implemented properly and systematically, starting from receiving customer orders to preparing daily sales reports. It can be concluded that accuracy, communication, and effective coordination are essential in improving service quality and supporting the smooth operation of the company.

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