[Laporan Magang] - Proses Penagihan Pelanggan Indibiz dan Monitoring Bukti Potoh Pph 23 pada Divisi Payment Collection PT Telkom Witel Bekasi Karawang

Ashley, Jessica (2026) [Laporan Magang] - Proses Penagihan Pelanggan Indibiz dan Monitoring Bukti Potoh Pph 23 pada Divisi Payment Collection PT Telkom Witel Bekasi Karawang. STIE Tri Bhakti, Bekasi.

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Abstract

This internship report aims to understand the implementation process of payment collection and identify the challenges encountered during the internship at PT Telkom Indonesia Witel Bekasi Karawang. The internship was conducted in the Payment Collection Division to provide practical work experience and enhance understanding of customer billing administration processes. The methods used in preparing this report included observation, interviews, documentation, literature review, and direct work practice throughout the internship period. The results indicate that the payment collection process consists of several stages, including invoice distribution, payment reminders to customers, payment verification, and payment status monitoring. These activities are intended to ensure that customer payments are made on time and to support the company's administrative processes. Although the overall process has been carried out in accordance with the company's procedures, several challenges were identified, such as difficulties in communicating with customers, inactive customer contact numbers, disruptions to internal systems such as MyBrains, and unstable internet connectivity that hindered the collection process. Therefore, improvements in system stability, network quality, and communication effectiveness with customers are necessary to ensure that the payment collection process can be carried out more quickly, efficiently, optimally, and in support of improving the company's service quality.

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